Welcome to our Help & FAQ section! Here you'll find answers to our most frequently asked questions about our digital products, AI tools, and support services.

GENERAL QUESTIONS

Q1: What type of products do you sell?

A: We offer digital templates, workbooks, checklists, and AI-powered tools specifically designed for mental health professionals. These include documentation forms, practice management templates, wellness guides, and more to streamline your workflow and enhance patient care.

Q2: Are your templates editable?

A: Yes! Most of our templates are fully customizable. You’ll receive access in formats like Canva, Google Docs, or Word so you can adjust branding, wording, and formatting to meet your practice needs.

ORDER & DELIVERY

Q3: How do I access my digital purchase?

A: After checkout, you’ll receive a download link via email. If it’s a Canva or Google Docs file, you’ll receive instructions for creating your own editable copy.

Q4: I didn’t receive my file—what should I do?

A: First, check your spam or promotions folder. If it’s still missing, contact us at healthAIhub@wellmind.tech, and we’ll resend your files within 24 hours.

USAGE & LICENSING

Q5: Can I use these templates in my clinic or group practice?

A: Each purchase includes a single-user license. If you’d like to use them in a multi-provider setting, contact us to discuss group or clinic licensing options.

Q6: Can I resell or share your templates?

A: No. Our templates are protected under copyright law. Redistribution, resale, or sharing outside of your organization violates our terms and license agreement.

REFUNDS & EXCHANGES

Q7: Do you offer refunds?

A: Due to the digital nature of our products, all sales are final. However, we’re happy to help with access issues or corrections. Please reach out if you need support.

SUPPORT & CUSTOMIZATION

Q8: Can I request a custom template or AI setup for my practice?

A: Absolutely! We offer custom AI consulting packages and tailored template creation. Visit our Services page or email healthaihub@wellmind.tech for details.

Q9: Do you offer tutorials or training on how to use your tools?

A: Yes! We provide video walkthroughs, AI prompts, and downloadable guides. Join our email list for access to tutorials, webinars, and support materials.

STILL NEED HELP?

We’re here to support you! Contact us at healthaihub@wellmind.tech or send us a DM on Instagram or Facebook at @integrativehealthaihub.

Response time: Within 24–48 business hours.

Have questions before booking? You’re in the right place.

🔧 GENERAL SUPPORT

Q: I’m new to AI—can you still help me?

Absolutely. Most of our clients are new to AI or just beginning to explore it. Whether you’ve never used a tool before or you're already dabbling with ChatGPT, I’ll meet you where you are and walk you through everything step-by-step.

Q: I’m not a therapist—can I still book a session?

Yes! I work with all types of mental health and wellness providers, including therapists, counselors, nurse practitioners, coaches, and clinical teams. If your goal is to improve workflows, reduce admin load, or ethically use AI in your practice, I can support you.

BOOKING & SCHEDULING

Q: How do I book my consulting session?

You can book directly through the booking calendar linked on each consulting page. After booking, you’ll receive a confirmation email and a short intake form to help personalize your session.

Q: What if I need to reschedule?

You can reschedule up to 24 hours before your session. A reschedule link is included in your confirmation email. Sessions missed or canceled with less than 24 hours’ notice are non-refundable.

SERVICES & DELIVERABLES

Q: What’s included in my session or package?

Each tier includes personalized support, AI tool guidance, prompt libraries, and workflow templates. You’ll receive a roadmap or follow-up guide within 2–3 business days of your session. Pro-tier clients also receive support access and bonus materials.

Q: Will I get access to the tools we talk about?

Yes, wherever possible. I’ll provide links to tools we discuss—most are free or low-cost. For premium tools (like Perplexity Pro or Numeri), you’ll be guided on how to access or sign up securely.

ETHICS, PRIVACY & COMPLIANCE

Q: Is this HIPAA-compliant?

I teach HIPAA-conscious workflows and only recommend tools that have outlined their privacy policies and offer reasonable safeguards. That said, the final responsibility for compliance rests with you and your practice.

Q: Will you store or access any of my client data?

No. All work is consultative. You’ll never be asked to share client names, PHI, or identifying information. If examples are used during the session, they should be fully anonymized.

PAYMENTS & POLICIES

Q: Are the sessions refundable?

Due to the nature of digital strategy work and immediate access to deliverables, all purchases are final and non-refundable. Please review the full AI Strategy Session Policy before booking.

Q: Can I upgrade to a higher-tier package later?

Yes! You can apply your Tier 1 payment toward a Tier 2 or Tier 3 package if you upgrade within 14 days of your session. Just email us at healthaihub@wellmind.tech to arrange it.

STILL NEED HELP?

Email Support: healthaihub@wellmind.tech

Turnaround Time: Please allow 24–48 business hours for a reply.

Booking Issues? Reach out via email or DM us on Instagram @integrativehealthaihub